Resources for faculty and staff
If you are concerned about a student, and would like to connect a student to immediate support, please call Student Services reception or your Campus Admin Office (see below for contact information). They can help the student either connect with an Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û²éѯ counsellor, or in the absence of a counsellor, can connect the student with a trained volunteer to provide support and referral information.
Student Services and Campus Admin offices are open between 8:30am-4:30pm Monday to Friday.
If this is an emergency, contact Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û²éѯ Security at 250-317-2435 or call 911.
View student in distress quick reference guide below or download the supporting students in distress pdf.
Student in distress quick reference guide
When you observe signs indicating a student is in distress, you can assist by engaging with that student, providing information and offering to connect them with support services.
In most cases, when seeking advice it is not necessary to provide identifying information about the student. However, when there are concerns for immediate safety or a threat of harm to self or others, report immediately.
Common signs of distress
- Noticeable changes in academic performance - e.g. missing classes, assignments done poorly or handed in late, decrease in participation in class activities, confusing written assignments
- Noticeable changes in appearance or behaviour - e.g. poor hygiene; confusion; emotional upset; agitation; verbal disruption; social isolation
- Signs of excessive alcohol or drug use
- Concerning communications - e.g. written (emails, texts, assignments) or verbal indications of confusion, high levels of stress, conflict, aggression, loneliness, hopelessness, depression, etc
- Expressed thoughts or feelings indicating potential harm to self or others - e.g. written or verbal references to suicide; intention or threats to harm self or others; language indicating deep confusion, desperation or isolation; expressions of imminent violence
Assisting a student in distress
- Calmly approach the student in a safe, discreet setting. Share your concerns for his or her well-being.
- Listen openly. Acknowledge the student's thoughts and feelings with compassion. Clarify with the student what you thought you heard.
- Remind the student that there are helpful services available (e.g. Counselling). Offer to connect the student with the appropriate service via the Student Services Administration Office (KLO) or your Campus Administration Office.
- After offering support to the student, feel free to debrief with a colleague, chair, supervisor or Counselling Services on your interaction. Also, it's good practice to keep a record of your concerns.
If a student says "no" to a referral
- If it's not an emergency, respect the student's right to decline.
- Offer the services and trust you've planted the seed.
- Say something like: "I respect your decision. I hope you'll keep these options in mind. Support is available when you're ready."
Urgent after-hours community services
- Crisis/Suicide Line 1-888-353-2273
- 1-800-SUICIDE or 1-800-784-2433
- Youthspace.ca text 778-783-0177
- Here2Talk.ca 1-877-857-3397
- Campus Security 250-317-2435
- Emergency Services 9-1-1
Useful information
Student well-being
Everyone has a part to play in supporting student well-being. You don't need to take on the role of counsellor, but you can connect students with additional supports.
Remember
Pay attention. Take note of any warning signs or unusual behaviour.
Say something
An active response is better than staying silent. It's okay to share your concerns with a colleague, supervisor or Counselling Services.
Make a referral
Offer to connect the student with Student Services.
Employee support
As an employee, assisting a student in distress can have an effect on your own well-being. Don’t shoulder this concern alone.
Debrief with a colleague, supervisor or chair or take advantage of the Employee and Family Assistance Program for confidential counselling and other services. Visit Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û²éѯ Human Resources for more information.
In Class Presentations Facilitated by Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û²éѯ Counsellors
In-class presentations or workshops are a great way for counsellors to build a connection with your students. These are the most common formats and topics, but we’re open to your ideas/suggestions! We would be happy to visit your classroom in person or via videoconference.
- 5-10 minute classroom visit with a brief intro to counselling services, normalizing the stress of being a student and encouragement to prioritize overall wellness as part of academic success.
- 30 or 50 minute presentation/workshop. Some past workshops have included: study skills, time management, surviving the stress of being a student, mindfulness, self-compassion, and managing transitions. If there’s another topic that you would be interested in, please let us know.
- If a critical incident occurs in your class or to one of your students, please know that we are available to provide support to the group (in the form of a classroom discussion or presentation) and of course also individually to students.
Offerings will vary depending on the campus, time of semester, and counsellor availability.
If you would like one of us to visit your class, please contact the counsellor at your campus to discuss further. For Kelowna campus requests, please email: counselling@okanagan.bc.ca
In addition to in-class presentations, we offer a range of services for registered students. To learn more about our individual and group supports, outreach, and resources, please visit the Ïã¸ÛÁùºÏ²Ê¿ª½±½á¹û²éѯ Counselling Services website.
Kelowna campus
Student Services Building (S111)
250-862-5451
Vernon campus
Administration Building (A300)
250-545-7291
Penticton campus
Ashnola Building (PL142)
250-492-4305
Salmon Arm campus
Main Building (SA103)
250-832-2126